Effective Date: 01.01.2025

At Elios Cleaning, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.elioscleaning.com (“Site”) or use our services. Please read this Privacy Policy carefully to understand how we handle your information.

1. Information We Collect

We collect the following types of information:

• Personal Information: When you contact us through our website or schedule a cleaning service, we may collect personal information such as your name, email address, phone number, address, and any other details you provide that are necessary for us to deliver our cleaning services.

• Non-Personal Information: We may collect certain non-personal information automatically as you interact with our Site, such as IP addresses, browser type, operating system, pages visited, and referring/exit URLs. This helps us analyze website traffic and improve our services.

• Payment Information: We use third-party services to process payments. We do not store your payment details directly; payment information is processed securely through those platforms.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage the cleaning services you request (e.g., house cleaning, apartment/condo cleaning, move-in/move-out cleaning, deep cleaning).
• To communicate with you about your appointments, requests, and customer service inquiries.
• To process payments for services rendered.
• To improve our website, services, and customer experience based on your feedback and usage.
• To send you relevant communications, if you opt-in to receiving marketing messages in the future (though this is not currently part of our business model).
• To comply with legal obligations and protect our business.

3. How We Protect Your Information

We implement a variety of security measures to ensure that your personal information is secure. This includes using secure encryption protocols for data transmission and working with trusted third-party providers to ensure that your information is protected during transactions.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties in the following cases:

• Service Providers: We may share your information with trusted third-party service providers (such as payment processors) who help us manage our business operations. These third parties are obligated to protect your information and use it only for the purposes specified in our agreement.

• Legal Compliance: We may disclose your information if required by law, regulation, legal process, or government request, including for fraud protection and credit risk reduction.

• Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We use Google Analytics and other tracking technologies to enhance your experience on our Site. Cookies are small files stored on your device that allow us to recognize you and track usage behavior across our Site. This helps us improve functionality and user experience.

You can choose to disable cookies in your browser settings, but please note that doing so may impact the functionality of certain features on our Site.

6. Your Rights and Choices

As a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Access to Personal Information: You may request access to the personal information we have collected about you in the past 12 months.
• Delete Personal Information: You can request that we delete your personal information, subject to certain exceptions.
• Opt-Out of Sale of Personal Information: While we do not sell your personal information, you can still exercise your right to opt-out of any future sales if applicable.

To exercise your rights, please contact us at [email protected] or call us at 949-353-7590.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of these third parties before submitting any personal information to them.

8. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If you believe we have inadvertently collected personal information from a child under 13, please contact us immediately, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated Effective Date. We encourage you to periodically review this page for any updates. By continuing to use our website and services after any changes to this Privacy Policy, you agree to those changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Elios Cleaning Services LLC
Email: [email protected]
Phone: 949-353-7590
Website: www.elioscleaning.com